Manual Android
Instructions for iPhone eAlarmApp version 3.x Store variant
This manual describes how to start and register eAlarmApp 3.x, which is valid for the current iOS version, and informs about the possible settings and their effects.
1 How to install the app from the Apple App Store
- Open the Apple App Store
- Search term: „eAlarm connect“
- Select „Download“
2 After installing the application, launch the application
Initial situation: The eAlarmApp version has been successfully installed on the iPhone and is running for the first time.
General messages
The first time you start the application, the message that the application wants to send messages is displayed.
Select „Allow„.
Critical notifications (critical alert)
When the app is launched for the first time, the message is displayed that the app wants to send notifications.
Select „Allow„.
This setting allows the app to notify messages out loud, even when the iPhone is set to silent.
You can find out more about this directly at Apple:
Note: „Data Roaming“ & Registration
note and select „OK„.
3 Registration of the eAlarmApp connect to eAlarm emergency
The traffic light of the app is still red. This is because the app is not yet registered with eAlarm and therefore the app mode is still set to „Inactive“.
The red light is displayed when
- App is not registered
- App is registered but in „Inactive“ status.
The first thing you need to do is enter your mobile number, if you have not already done so.
Tap on „My Number“ to open the input field.
Now enter your mobile number in international format (+41….) and complete the entry with „Done„.
Now you can register the eAlarmApp with eAlarm.
To do this, select „Request for registration code„…
… and confirm the pop-up that appears with „Send request„.
If your mobile number is stored in an authorized eAlarm emergency account, you will shortly receive an SMS from the sender eAlarmApp with your registration code.
Now select „Insert Registration code“ …
… and enter the 6-digit registration code.
A confirmation will appear.
The eAlarmApp is now successfully registered with eAlarm emergency, visible by the disappeared notice „Not registered“ in the upper right corner.
Also the red traffic light is no longer displayed.
This means: The app is registered, active and ready to receive messages.
Important message settings
The bell icon indicates the current setting of whether and which messages can be reported to the app.
Allow messages – enabled
Critical notice – enabled
Allow messages – enabled
Critical notice – disabled
Allow messages – disabled
Critical notice – disabled
Selecting the bell takes you directly to the OS settings, where notifications can be enabled or disabled.
A registered app can also be deregistered again. To do this, select „Delete registration“ and then confirm with „Send request„.
IMPORTANT!
Make sure that the app is „Not registered“ before you:
- uninstall the eAlarmApp
- want to remove your SIM card and use it elsewhere
- switch off the iPhone and switch on another device with the same number (Multi SIM)
If you do not do this, eAlarm emergency for your target number will continue from the last set mode and you will either receive all messages 30 seconds delayed (fallback SMS in Active mode) or not at all (Inactive mode).
4 Change eAlarmApp Pin
The app mode change and the registration deletion request are protected by an app-specific pin.
Select „Pin“ from the „Settings“ menu.
Enter your current pin.
The initial pin is „0000„.
You will now be prompted to enter your new pin. Do this now for the first time.
You will then be asked to confirm your pin.
You have now successfully changed your pin.
5 Change App Mode
The eAlarmApp distinguishes two app modes:
Active – Push Notification
The eAlarmApp connects to the eAlarm emergency service. Alarm and info messages are primarily sent to the app via an active data connection (mobile or WLAN). If there is a data connection to the server at the time of alarm and info messages, the app will be notified with Notification Push. The app must be opened manually, the app connects to the server, and alarm and info messages can be sent.
If there is no data connection to the server at the time of the alarm messages, there is a secondary fallback to SMS after 30 seconds, depending on the selected settings in the eAlarm emergency account.
Inactive
The eAlarmApp logs out from the eAlarm emergency and the subscriber is set to „Absent“, i.e. the subscriber can NOT be alerted in the eAlarm emergency (Out of Service).
IMPORTANT:
If the eAlarmApp is closed in „Active“ state via task management, alarm and info messages will still be delivered to the app, because the eAlarmApp is activated via notification push.
If you do not want alarm and info messages to be delivered to the eAlarmApp, you have to set the app to „Inactive“ mode. How to set the app to inactive mode is described later in this document.
Set Inactive to Active…
Select „App Mode“ in the „Settings“ menu.
To change the app mode, you must enter your pin.
The default pin is: 0000
If you have entered your pin recently, this prompt will not appear.
Select the mode:
Active
The successful transfer to eAlarm emergency will be confirmed.
A log file is available in the participant area.
The following statuses are part of the logfile:
- Registration of app deleted
App registration has been deleted - Registration code requested
A registration code has been requested - AppON active
The eAlarmApp has just an active TCP connection to the server - AppON active disconnected
The eAlarmApp has currently no active TCP connection to the server - Push sent to cell phone
A push has just been sent to the eAlarmApp, thus activating the app. The app connects to the server and fetches – if available – the alarm or info message. - Alarm delivered
The alarm has been delivered to the eAlarmApp. - Info message delivered
The info message has been delivered to the eAlarmApp. - AppOFF
App mode is in Inactive status à In this status no messages (alarm & info) are sent to the subscriber.
Select the mode:
Inactive
The deactivation MUST be scheduled for reactivation.
Select the reactivation time and confirm with „Done„.
The duration – how long the app can be set to inactive – is max. 30 days.
The successful transfer to eAlarm emergency will be confirmed…
… and the traffic light turns red.
You will NOT receive any messages, you are considered OUT OF SERVICE in eAlarm!
The reactivation time is displayed in the top right corner.
6 Edit eAlarmApp Messages, Display
The eAlarmApp distinguishes – besides the menu item Settings via 3 menu items for the messages – three tabs each „All“, „Alarms“, „Info“.
| Unread | New messages, alarms or information are stored under this menu item. The Alarms and Infos tabs can be used to display messages of the appropriate type. |
| History | If the alarm or info message is processed (accepted or rejected), the message is stored in the corresponding register under History. There is space for max. 50 messages (queue). |
| Saved | Messages can be saved to the Saved folder using the Save function. Messages that are no longer needed can also be deleted from this folder. |
IMPORTANT: If eAlarmApp is deleted, all messages are deleted and cannot be recovered.
Critical Alert
Alarms are reported as critical alarms (critical alarms must be enabled in the operating system).
When Critical Alert is enabled, the volume key is bypassed and a tone is played.
Info messages are delivered without sound.
Display & edit the alarm message
The new alarm message is displayed directly when you access the program and can be processed.
Process alarm message
Example with „Yes“ or „No
After acknowledgement, the alarm message is moved from the Alarm section to the History section.
Up to 50 messages can be stored in the history on a „first in first out“ basis.
Alarm message Unread, not processed.
Indicated by a counter (
) on the home screen.
In the app itself, the unread messages are also displayed again using Batch.
When the app is opened, the unread messages are displayed to the viewer.
Menu unread
The alarm message is stored in the Unread menu & can be processed from there.
Save alarm message
If an alarm message is to be available „for an indefinite time“, it can be saved.
Saved Menu
The alarm message is now additionally stored in the „Saved“ area.
Saved messages are marked with a save icon.
Deleting a Saved Alarm Message
The message can be deleted from the Saved section at any time.
Saved area, History area
Under History, the message remains stored until it is removed from the list. (51. message)
An alert with an attachment is marked with a paperclip icon.
The following formats are acceptable:
– PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX
– JPG, GIF, PNG
Open an attachment
Select the paper clip icon to view the attachment.
Selecting the attachment opens the document.
Close Attachment
Select Done to close the attachment.
An alert with coordinates is marked with a compass icon.
The coordinates will be sent as an attachment.
The coordinates feature is only available for Alarm messages, not for Info messages.
Open Map View
Selecting the compass icon will provide a choice of map display.
Select routing app.
You can choose between Apple Maps (default) or Google Maps. The selected setting can be changed at any time.
In addition, you can select in the app whether the coordinates are displayed on the map as a point or whether the car route or the walking route to the coordinate destination should be displayed.
Display example after selecting „Plan car route“.
Push Token no longer up to date
If the Apple Push Token Id in the eAlarmApp is no longer up to date, the eAlarmApp notices this and informs the subscriber with a message.
If the option „Register new now“ is selected, the registration process is triggered and the participant receives a registration code from eAlarm.
The participant can register as usual.
If the „Cancel“ option is selected, the eAlarmApp can be used normally, but without the push function.
If the task of the app is terminated (manually or by the iOS system), the next time the eAlarmApp is started, the message “ You must re-register now to receive alarms“ will be displayed again.
The message will be displayed until a new registration has taken place.
7 Optional Feature
Status page about active participants
The status page about active participants gives the user an overview of whether a participant has received and acknowledged the alarm.
If there is a status page for the alarm, the user can recognize this by the following icon:
View; status page
Overview of participants with their respective statuses:
Legend:
– Participant has positively acknowledged
– Participant has acknowledged negatively
– Participant did not acknowledge or was not reached
When an alarm is closed, the status page remains available to the subscriber for another 30 minutes. At the end of the 30 minutes, the user will see the following message:
„No information found for the alarm.“
Note:
The status page feature can be enabled by contacting the sales department.
8 Info sending (= Info SMS)
The processing of Info-SMS messages is identical to the handling of alarm messages.
Analogous to the alarm, attachments (e.g. mug shots) can also be sent with the info dispatch (= info SMS) via eAlarmApp. The same formats can be uploaded which are also allowed for the app alert:
– DOC, DOCX, XLS, XLSX, PPT, PPTX
– JPG, GIF, PNG
Analog alarm, the attachment is also displayed by means of paper clip icon: 
Unlike the alert message, the information message does not support the delivery of a coordinate attachment.
General notes
- Unread messages are moved to the History folder after 7 days.
All messages in folders are encrypted
9 Used ports Apple
For communication between Apple & App (Push) and also communication between the App & eAlarm to take place, the following ports must be open for connectivity:
- TCP port 5223: for communication with the APNs.
- TCP port 2195: for sending notifications to the APNs
- TCP port 2196: for the APNs feedback service
- TCP port 443: for device activation and subsequent switch back (only for WLAN), if the devices cannot connect to the APNs via port 5223
- TCP port 10100-10119: for communication between the app and eAlarm server
